Privacy Policy for Equinox Eats

At Equinox Eats, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, providing you with our seasonal catering menus, private chef services, and bespoke culinary experiences. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect various types of information in connection with the services we provide, which may include:

• Personal Identification Information: This includes your name, email address, phone number, and physical address when you make an inquiry, request a quote, or book our services. This information is essential for us to communicate with you and successfully deliver our catering or chef services.
• Event Details: Information related to your event, such as date, time, location, number of guests, dietary requirements, and specific menu preferences. This data is crucial for us to tailor our culinary offerings to your needs.
• Payment Information: When you make a booking, we may collect payment details. However, we do not directly store sensitive payment card information on our servers; it is processed through secure, third-party payment gateways.
• Technical and Usage Data: Information about how you access and use our site, including your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and to improve your browsing experience.

2. How We Use Your Information

The information we collect is used for various purposes, including:

• To Provide and Manage Our Services: Fulfilling your catering requests, scheduling private chef services, and managing your bespoke culinary experiences.
• Communication: Responding to your inquiries, providing quotes, confirming bookings, sending service updates, and communicating about your event details.
• Improve Our Services: Analyzing usage patterns on our site to understand user preferences and improve our menu offerings, service delivery, and overall customer experience.
• Legal Obligations: Complying with applicable legal and regulatory requirements.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal identification information to outside parties without your explicit consent, except in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our site, conducting our business, or servicing you, such as payment processors, delivery partners, or IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and we use industry-standard encryption protocols (SSL/TLS) for data in transit. We regularly review our security procedures to consider new technologies and methods.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our site may use "cookies" to enhance your user experience. Cookies are small data files stored on your device that help us understand how you navigate our site, remember your preferences, and improve site functionality. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Third-Party Links

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: